Refund policy

At Outwest Mall, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we're here to help.

Please review our Return & Refund Policy below for information about returns, eligibility, and refunds.

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must meet the following conditions:

  • The product must be in its original, unused, and new condition.

  • The product must be returned in its original packaging.

  • The product must include all original accessories and components, where applicable.

  • The item must not show signs of use, damage, or misuse.

Items that do not meet these conditions may not qualify for a return.

2. Return Request Process

To initiate a return, please contact our customer support team by email:

Email: support@outwestmall.shop

Please include the following information in your email:

  • Your order number.

  • The name of the product you wish to return.

  • The reason for your return.

  • Any relevant photos, if applicable.

Our support team will review your request and provide further return instructions.

Please do not send any products back without first contacting us and receiving return instructions.

3. Return Shipping Timeframe

Once your return request has been approved, you must ship the product back to us within 14 days.

Returned products must be securely packaged in their original packaging and must meet the return eligibility requirements outlined above.

4. 10-Day Refund Policy

Once we receive your returned product, our team will inspect the item to confirm that it meets our return conditions.

If your return is approved, your refund will be processed within 10 business days after the returned item has been received and approved.

Refunds will generally be issued to the original payment method used during checkout.

Please note that the time it takes for the refunded amount to appear in your account may vary depending on your bank or payment provider.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us at support@outwestmall.shop as soon as possible.

Please include your order number and clear photos of the issue so our team can review your request and help resolve the matter.

6. Exchanges

If you wish to exchange a product, please contact our customer support team at support@outwestmall.shop.

Our team will review your request and provide guidance based on product availability and eligibility.

7. Non-Eligible Returns

Returns may be rejected if:

  • The product has been used or damaged by the customer.

  • The product is not returned in its original packaging.

  • The product is missing original components or accessories.

  • The return request is submitted outside the 30-day return window.

  • The product is not returned within 14 days after return approval.

8. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us:

Name: Outwest Mall
Support: support@outwestmall.shop
Phone Number: +1 940-567-9500
Address: 535 N Main St, Jacksboro TX 76458, United States

Thank You for Shopping With Outwest Mall!

We appreciate your trust and support. Our goal is to provide quality products and a positive shopping experience for every customer.

Outwest Mall – Comfort, Convenience & Everyday Essentials.